- My EFTPOS machine cannot process a payment OR it displays PINPAD OFFLINE error message
STEP 1
To perform a full reboot of the pinpad by doing the following:
- Remove EFTPOS from base unit (If it has one)
- Hold down "Function & Clear" at the same time
- Allow the machine to go blue, it will boot up
- If the screen remains black, hold down the green key
- Remove Power cable from bottom of base
- Replace power cable to base immediately
- Place EFTPOS handset on base
- Allow it to boot
If the issue persists, please refer to STEP 2 below:
STEP 2

From bottom right on the windows screen
-
press the upside arrow
-
Double Click(With mouse) OR Double Tap(Touch screen) on āCā Icon
*(In normal operation, it should be in green)